Flying NEOS Economy Class Review

Flying NEOS Economy Class Review: What to Expect from Italy's Leisure Airline

Considering a flight with NEOS Airlines in Economy Class? You're likely looking for a balance of affordability and comfort, especially if your destination is one of their popular Italian or leisure routes. NEOS, an Italian leisure airline, has gained attention for its competitive pricing, particularly on long-haul routes. But what is the actual experience like when flying NEOS Economy Class? This comprehensive review will delve into everything from the booking process to in-flight services, helping you decide if NEOS is the right choice for your next journey.

Booking Your NEOS Economy Flight

The journey begins long before you step on the plane. Booking with NEOS is typically straightforward, often found through tour operators or directly via their website. When booking, pay close attention to the fare type, as baggage allowances can vary significantly. For instance, some "Light" fares might not include complimentary checked luggage, while standard Economy fares for routes like the US to Italy generally allow one piece up to 23 kg (50 lbs). Always double-check the specific baggage rules for your route, as they can differ.

NEOS offers web check-in, usually available 48 hours up to 3 hours before departure. While this can streamline the process, some routes may still require you to visit a counter for a printed boarding pass, so factor in extra time at the airport.

Check-in and Boarding Experience

Upon arrival at the airport, the check-in experience with NEOS generally receives positive remarks for being friendly and efficient. While there might not always be self-check-in kiosks, NEOS typically doesn't charge fees for checking in at the desk, a welcome difference from some other low-cost carriers.

Boarding on NEOS flights, especially on their Boeing 787 Dreamliners, is often reported as smooth. If the flight isn't at full capacity, boarding times can be quite quick.

Onboard Experience: Cabin Comfort and Seating

Once you step inside a NEOS Boeing 787-9 Dreamliner, you'll likely notice the modern and clean interiors. NEOS primarily operates Boeing 787-9 Dreamliners for its long-haul flights, which are designed for comfort with advanced noise reduction technology and LED lighting systems that adjust to different flight phases.

Economy Class Seat Configuration

In NEOS Economy Class, the seating configuration on the Boeing 787-9 is typically 3-3-3. This is a standard layout for Dreamliners, aiming to balance passenger capacity with comfort. The seats are designed with ergonomics in mind, offering a comfortable recline and personal monitors.

• Seat Pitch: The seat pitch (legroom) in NEOS Economy Class on the Boeing 787-9 is generally around 31-32 inches. While this is standard, some passengers, especially those over 1.80 meters (5'11"), might find it a bit tight on longer flights.
• Seat Width: The seat width is approximately 17 inches. Some reviews suggest this might be slightly narrower than some competitors on certain routes.
• Recline: Seats offer a recline of about 3 inches.

Economy Extra and Economy Extra Plus

NEOS also offers upgraded seating options within the Economy cabin for an additional fee:

• Economy Extra: These 18 seats are typically located at emergency exit rows, providing additional legroom. They can be purchased at check-in, subject to availability, for about €70 per person per way.
• Economy Extra Plus: There are 36 "Economy Extra Plus" seats, usually in reserved areas of the economy cabin and are for adult passengers only. These seats offer perks like fast-track at the airport, seat choice, hot towels, and a welcome drink. The cost is around €100 per person per way. While some reviews suggest they offer "slightly" more generous legroom, the main benefit seems to be the added services.

In-Flight Service: Meals, Entertainment, and Amenities

NEOS aims to provide a pleasant in-flight experience, even in Economy, with a focus on Italian hospitality.

Meal Service and Dining Options

One of the standout features of Flying NEOS Economy Class is the meal service. On long-haul flights, a hot meal and a light snack before landing are typically offered. NEOS prides itself on offering a menu inspired by refined Italian tradition, served on porcelain dishes with steel cutlery and crystal glasses. You might find dishes like lasagna, eggplant caponata, or Dolcetto beef, along with salads and desserts like mini tiramisu. Special meals for dietary requirements can be requested up to four days before the flight. Drinks, including soft drinks, coffee, tea, beer, and wine, are usually complimentary.

In-Flight Entertainment (IFE)

Each Economy Class seat on the Boeing 787-9 is equipped with a personal touchscreen entertainment system. The system offers a selection of movies, TV shows, music, games, and flight information. You can also browse a shopping and bar catalog from your seat. USB charging ports are available at each seat, and some aircraft also have electric outlets.

While the IFE system is generally well-equipped, some older reviews mention needing to use a "myNEOS" app on personal devices for entertainment on older aircraft like the 767-300ER. However, the 787 Dreamliners feature integrated systems. Headphones are usually provided, though some travelers prefer to bring their own for better quality.

Wi-Fi Connectivity

NEOS Boeing 787 Dreamliners offer onboard Wi-Fi services. You can purchase internet packages for the entire flight or for shorter durations. Some reviews even mention the possibility of accessing free Wi-Fi for 15-minute intervals by watching advertisements, with speeds sufficient for streaming.

Other Amenities

While blankets and pillows are typically provided in Premium Economy, they are not always standard in Economy Class unless specifically offered or on certain long-haul routes. NEOS also has its own in-flight magazine, "On Board," available in both Italian and English. The cabin environment is enhanced by modern air conditioning and LED lighting, aiming to create a pleasant atmosphere.

Value for Money: Is Flying NEOS Economy Class Worth It?

NEOS is often cited for offering competitive prices, especially for direct flights to Italy. Many travelers find that the airline provides a good balance of service and cost, particularly when compared to more established carriers on similar routes.

The overall consensus suggests that while NEOS Economy Class provides essential comforts and surprisingly good meal service for its price point, it's not a luxury experience. If your priority is an affordable direct flight with decent amenities, NEOS can be a strong contender. However, if you're expecting extensive legroom or premium perks without upgrading, you might need to adjust your expectations.

Who is NEOS Economy Class Best For?

Flying NEOS Economy Class is ideal for:

• Budget-conscious travelers: Those looking for affordable direct flights, especially to leisure destinations in Italy and beyond.
• Travelers prioritizing direct routes: NEOS offers direct connections that can save time and hassle.
• Passengers who appreciate good in-flight meals: The Italian-inspired catering is a notable positive.
• Individuals comfortable with standard economy amenities: If you don't require extensive frills beyond personal entertainment and basic comfort.

Conclusion

A Flying NEOS Economy Class review reveals an airline that successfully balances affordability with a solid in-flight experience, particularly on its modern Boeing 787 Dreamliners. While not a premium offering, passengers can generally expect comfortable seating, a surprisingly good meal service, and a personal entertainment system. For those seeking value and direct routes, NEOS presents a compelling option.

Have you flown with NEOS Economy Class recently? Share your experiences and tips in the comments below! What was your favorite part of the journey, or what would you like to see improved?

Frequently Asked Questions (FAQ)

Q1: Does NEOS Economy Class include checked baggage?

A1: It depends on your fare type and route. While some standard Economy fares, especially for long-haul routes like the US to Italy, typically include one piece of checked luggage up to 23 kg (50 lbs), "Light" fares may not. Always verify your specific ticket's baggage allowance during booking.

Q2: What kind of meals are served in NEOS Economy Class?

A2: On long-haul flights, NEOS Economy Class typically serves a hot meal and a pre-landing snack. The menu is inspired by Italian tradition, often including dishes like lasagna or eggplant caponata, served on porcelain dishes with metal cutlery and crystal glasses. Complimentary drinks, including wine, are usually available.

Q3: Is there in-flight entertainment and Wi-Fi on NEOS Economy flights?

A3: Yes, on NEOS Boeing 787-9 Dreamliner aircraft, each Economy seat has a personal touchscreen entertainment system with movies, TV shows, music, and games. USB charging ports are also available. Wi-Fi is generally available for purchase, and some flights may offer short periods of free sponsored Wi-Fi.

Q4: How comfortable are the seats in NEOS Economy Class?

A4: NEOS Economy Class seats on the Boeing 787-9 are configured 3-3-3, with a seat pitch of around 31-32 inches and a width of about 17 inches. While designed with ergonomics in mind, taller passengers might find legroom somewhat limited on very long flights. Upgraded "Economy Extra" (exit row) and "Economy Extra Plus" seats offer more legroom or additional services for a fee.