Trillium Health Resources Guide

Navigating the complexities of healthcare can often feel overwhelming, especially when seeking specialized support for behavioral health, intellectual/developmental disabilities, or substance use disorders. Do you ever wish there was a clear, concise guide to help you understand available resources and how to access them? This comprehensive Trillium Health Resources Guide is designed to demystify the process, providing you with the knowledge and actionable steps to connect with the care you need in North Carolina.

What is Trillium Health Resources?

Trillium Health Resources is a Local Management Entity/Managed Care Organization (LME/MCO) that plays a crucial role in North Carolina's healthcare landscape. Designated by the North Carolina Department of Health & Human Services, Trillium's primary mission is to manage and coordinate specialty care for individuals facing serious behavioral health conditions, intellectual/developmental disabilities (IDD), and traumatic brain injuries (TBI).

Instead of directly providing care, Trillium partners with a vast network of licensed therapists, agencies, and healthcare providers across 46 counties in eastern North Carolina. Their goal is to ensure that members and families receive high-quality, patient-centered services close to their homes, fostering well-being and empowering individuals to lead fulfilling lives.

Who Can Benefit from Trillium Health Resources?

Trillium Health Resources primarily serves North Carolinians who are:

• Medicaid Members: This includes individuals enrolled in North Carolina Medicaid Direct and those placed on the Trillium Tailored Plan.
• State-Funded Recipients: Individuals without insurance who are eligible for state-funded services based on their county of residence.
• NC Innovations Waiver Members: Trillium also serves those receiving services through the North Carolina Innovations Waiver.

Their services are specifically tailored for individuals experiencing:

• Serious Mental Health (MH) conditions
• Substance Use (SU) disorders
• Intellectual/Developmental Disabilities (IDD)
• Traumatic Brain Injuries (TBI)

Key Services Offered by Trillium Health Resources

Trillium Health Resources coordinates a wide array of services to address diverse needs. Here's a breakdown of the core areas:

Mental Health and Substance Use Services

For individuals struggling with mental health conditions or substance use disorders, Trillium connects members to a network of providers offering:

• Outpatient therapy and counseling
• Intensive outpatient programs
• Inpatient treatment and detoxification services
• Medication management
• Crisis intervention and support

Intellectual/Developmental Disabilities (IDD) and Traumatic Brain Injury (TBI) Services

Trillium ensures that individuals with IDD and TBI have access to services designed to promote independence and enhance quality of life. This can include:

• Day supports and vocational training
• Residential services
• Community living and support services
• Behavioral support services

Integrated Physical Health and Pharmacy Services (Trillium Tailored Plan)

A significant advancement in Trillium's offerings is the integration of physical health and pharmacy services for eligible Medicaid members under the Trillium Tailored Plan. This means that individuals with complex behavioral health needs can now receive coordinated care for their physical health and medication needs through a single entity, simplifying their healthcare journey.

Essential Support Services

Beyond direct clinical services, Trillium provides vital support systems to help members navigate their care:

• Tailored Care Management: This service is offered to eligible members with special needs, ensuring they receive appropriate assessments, integrated treatment planning, and connections to the right services. A dedicated care manager can help coordinate all aspects of your care.
• 24-Hour Behavioral Health Crisis Line: For immediate support during a behavioral health crisis, Trillium offers a toll-free crisis line available 24 hours a day, seven days a week: 1-888-302-0738.
• Member & Recipient Services: Have questions about services, eligibility, or finding a provider? Their dedicated team is available Monday through Saturday, 7 a.m. to 6 p.m., at 1-877-685-2415.
• Non-Emergency Medical Transportation (NEMT): For Tailored Plan Medicaid members, NEMT provides transportation to scheduled medical appointments.
• Nurse Line: A 24-hour nurse line is available for Tailored Plan Medicaid members for medical questions.

How to Access Trillium Health Resources: A Step-by-Step Guide

Accessing services through Trillium Health Resources is designed to be as straightforward as possible. Here’s how you can begin your journey:

1. Initial Contact: Your first step is often to contact Trillium's Member & Recipient Services line at 1-877-685-2415. This team can answer your initial questions, discuss eligibility, and help you understand the services available to you.
2. Finding a Provider: Trillium works with a vast network of providers. You can often find a provider by visiting the "Find a Provider" section on their official website. This online directory allows you to search by location, specialty, and other criteria to find a provider that meets your needs.
3. Understanding Referrals and Authorizations: While you can often go directly to a provider within Trillium's network, some services may require a referral or prior authorization from Trillium to be covered. Your chosen provider can assist with this process, or you can call Member & Recipient Services for clarification.

Remember, Trillium's goal is to connect you with the right services, at the right time, and in the right amount.

Maximizing Your Trillium Health Resources Experience

To get the most out of your partnership with Trillium Health Resources, consider these actionable tips:

• Utilize Your Care Manager: If you are assigned a Tailored Care Manager, engage with them fully. They are a valuable resource for coordinating your care, navigating the system, and connecting you with community resources.
• Understand Your Benefits: Take the time to review your member handbook and understand the full scope of services covered under your plan. Don't hesitate to ask questions if anything is unclear.
• Communicate Openly: Maintain open communication with your providers and Trillium staff. The more information they have about your needs and progress, the better they can support you.
• Leverage Crisis Support: Know the Behavioral Health Crisis Line number (1-888-302-0738) and don't hesitate to use it if you or someone you know is experiencing a crisis. It's available 24/7.
• Provide Feedback: Trillium is committed to improving services. If you have feedback, concerns, or complaints, reach out to their Member & Recipient Services.

Conclusion

Navigating healthcare, especially for complex needs, can be challenging, but the Trillium Health Resources Guide aims to be your beacon in eastern North Carolina. By understanding Trillium's role as an LME/MCO, the comprehensive services they manage—from mental health and substance use to IDD, TBI, and now integrated physical health—and how to access them, you are empowered to take control of your health journey. Trillium's commitment to transforming lives through partnership, access to services, and proven solutions underscores their dedication to community well-being.

Do you have experience with Trillium Health Resources, or are you just starting your journey? Share your thoughts in the comments below, or explore the Trillium Health Resources website for more detailed information and resources.

Frequently Asked Questions (FAQ)

What areas does Trillium Health Resources serve?

Trillium Health Resources serves 46 counties across eastern North Carolina, managing services for individuals in those regions.

Do I need a referral to get services from Trillium Health Resources?

You can often go directly to a provider within Trillium's network. However, some services may require a referral or prior authorization from Trillium to be covered. It's always best to confirm with your chosen provider or Trillium's Member & Recipient Services.

What is the Trillium Tailored Plan?

The Trillium Tailored Plan is a program for eligible Medicaid members with serious mental health conditions, substance use disorders, intellectual/developmental disabilities, or traumatic brain injuries. Under this plan, Trillium not only manages behavioral health services but also integrates physical health and pharmacy services, providing a more coordinated and holistic approach to care.

How do I contact Trillium Health Resources in a crisis?

If you are experiencing a behavioral health crisis, you can call Trillium's 24-hour Behavioral Health Crisis Line at 1-888-302-0738.